Frequently Asked Questions

What is Echo?

Echo is a professional intelligence marketplace where users share and unlock contextual knowledge about coworkers and companies. Contributors submit short intel snippets — called Echoes — and other users can unlock them using Karma, the platform's internal credit.

I can't find whom I am looking for here. What do I do?

You can simply add the person onto this platform by clicking the Add Person button. In doing so, you will be prompted to fill out their basic professional information. Instead of doing this manually, you have the option to use Echo's Auto-search feature to build his profile automatically using publicly available data.

Adding a person to Echo means that the community will be able to see their profile and contribute knowledge of them. Check back in a few days to see if any new insights have become available!

I see inaccurate information on the profile of a person I know. What do I do?

Echo's profiles are community driven, so inaccuracies can happen. If you notice something wrong, we encourage you to suggest edits or report materially untruthful information by clicking the corresponding buttons on their profile page. The Echo team takes these feedbacks very seriously and will review the suggestions and update the infomation shown quickly.

What is an Echo?

An Echo is a short, contextual snippet of professional intel submitted by a user about a person or company they know firsthand. Examples: "Tom is working on a new project", "ACME is expanding their engineering team". Authors set their own approval rules for who can unlock their Echoes.

What is Karma?

Karma is the platform's internal credit. You earn it by contributing Echoes and having your Echoes unlocked. You spend it to unlock other users' Echoes or to post a bounty quest. Karma circulates strictly inside the platform — it has no monetary value and cannot be exchanged for money.

How do I earn Karma?

You earn Karma by submitting Echoes, by having your Echoes unlocked by other users, and by fulfilling bounty quests that the quest poster accepts. The more useful your contributions, the more you earn. Help the community out by earning and spending Karmas!

How does unlocking an Echo work?

To see the actual content of an Echo beyond its title and keywords, you have to unlock it first. Depending on the author's approval mode settings, you may either pay its Karma price and unlock it directly, or submit an unlock request. This request shows your user info and an optional message to the author, so that they can decide whether to approve it. This ensures the author's control over who can see their content.

What are approval modes? Can authors control who unlocks their Echoes?

Yes. Authors set an approval rule when they submit each Echo. Options include auto-approving all verified users, auto-approving trusted users, auto-approving users from a designated school or employer, or requiring manual approval for each request. For manual approvals, the author sees the requester's profile and an optional message before deciding.

I read something untrue on an Echo I unlocked. What do I do?

While we maintain that the Echoes only reflects the personal opinions of their authors, if you believe that something is materially untruthful in a statement made in an Echo, you are welcome to tell us about it by clicking the Report button.

The Echo team takes untruthful information very seriously and will review your report as soon as possible. Once your report is approved, we will moderate or remove the questionable Echo immediately.

What does it meant to trust a user?

Just like what the word indicates in real life, setting a user as trusted means that you are comfortable sharing certain information with them. This is important because it allows you to see their activities and unlock their Echoes without having to request approval. The trust system works both ways: two users have to mutually agree to set each other as trusted. Either party opting out will remove the trusted status.

Is my identity disclosed when I submit or when someone unlocks my Echo?

No. Author identity is never disclosed to requesters at any stage — not during preview, not after unlock.

What are the insights I see on each person's profile?

Those insights are AI summarizations of the Echoes that the person has received in given time periods. They give you a sense of people's overall impressions of the person without giving away any specific detail of individual Echoes, so that Echo authors stay safe.

Can I say absolutely anything when I write an Echo?

No. You should not write anything that is untruthful, intentionally defames a person, or is illegal in any shapes or forms. You should not post material non-public information (MNPI) — including earnings data, M&A activity, and regulatory or legal matters. See Echo's Terms of Service for detail.

Will I be punished or retaliated against for what I contribute?

As you can probably tell from your user experience so far, we make every effort to ensure that users stay anonymous when they contribute content. That said, if you include details in your Echo that are uniquely traceable to you, and set your Echo unlock settings in such a way that permits it to reach certain audiences, that is within your own discretion. We advise contributing intel in general, contextual terms rather than judgmental remarks and highly specific personal anecdotes.

Got more questions? Contact us.